Terms of use | Feelment®

(last updated 08/2026)

These Terms of Use for Feelment services include the following conditions, and the general terms shall only be applied as a whole. By accepting them in full, a contractual relationship is established between Viihdeväylä and the Customer. When using services subject to special conditions, the Customer must also fully accept the specific terms applicable to those services.

General terms and conditions of the Feelment service:

General Information
Contract Period
General Terms of Service Use
Technical Requirements for the Customer’s Operating Environment
Device Service
Responsibilities and Liability for Damages
Customer Support and Technical Support
Advertising
Payment Terms
Service Trial Use
Copyrights and Public Presentation
Content and Possible Restrictions and Actions Related to It
Third-Party Applications and Services
Content Protection
Feelment Service Application and Software
Transfer of Usage Rights
Pricing of Feelment Services
Viihdeväylä’s Right to Suspend and/or Cancel Service Offering
Complaints
Changes to the Service, Pricing, and These Terms of Use, and Service Inaccessibility
Disputes
Miscellaneous
Privacy and Data Security Policy

1. General

These terms of use apply to all services purchased individually or together (hereinafter referred to as the "Feelment Service" or "Service") that the Customer (hereinafter referred to as the "Customer") orders from Viihdeväylä Oy. The service provider is Viihdeväylä Oy (hereinafter referred to as "Viihdeväylä"), Business ID: 0558698-7, Pellontie 25, 95700 Pello, Finland. Viihdeväylä Oy and the Customer are collectively referred to as the Parties to this agreement.

The Feelment Service is a service package that consists of individual services selected by the Customer. The service currently includes optional background music, sports channel, karaoke, and advertising display services.

Using the service requires the Customer to register and fully accept these terms of use. By doing so, the Customer obtains the right to use the Feelment Service. If the Customer does not accept these terms in their entirety, they are not entitled to use the Service or any part of it.

To order the Feelment Service, register, and use the service, the Customer must (i) register and create a personal user account in the Online service provided by Viihdeväylä and (ii) accept these terms of use and the privacy and data security policies without reservations during the registration process. The Customer will then receive Feelment credentials, and a contract is established between the Parties. In this process, the Customer also agrees that Viihdeväylä may collect and register various corporate and personal data related to the Customer and the customer relationship for managing the relationship and providing services.

The service, its associated application, and usage rights are intended solely for the purposes defined in these terms of use. Any other use is strictly prohibited and may result in the suspension of usage rights and the cancellation of the subscription.

The Feelment Service and its individual components constitute a content service intended for professional use. The service is primarily designed for professional use, meaning that the Customers granted usage rights are mainly companies and entrepreneurs who utilize the Feelment Service and its content in their business operations by presenting and offering the Service's content to their customers at specified locations.

The Customer of the Feelment Service is not entitled to resell the service or any part of it, nor to distribute its content in any way for resale or private consumer use.

2. Contract period

The right to use the Feelment Service is valid immediately upon ordering, automatically renewing on a monthly subscription basis and continuing indefinitely in one-month billing cycles.

The service can be terminated at the end of the paid subscription period (month). Termination must be made at least 14 days before the end of each billing period. However, an exception applies to Viaplay, which has a three-month notice period.

If a fixed term is agreed upon for the service or part of it, it will be specifically mentioned at the beginning of the contract under the additional notes section. A fixed-term service will continue as an indefinite-term service after the specified period.

If the Customer wishes to terminate the contract before the prepaid subscription period ends, they are not entitled to a refund for already paid subscription fees for the remaining period.

3. General terms of use of the service

The Customer is responsible for ensuring that the service is used only at the location specified to Viihdeväylä. The usage location must be reported to Viihdeväylä when placing an order. The Feelment Service can only be used through a single (1) connection at a time unless otherwise agreed upon by the Parties in special cases.

Viihdeväylä has technical means to verify multiple connections created under the same account and can detect attempts to establish multiple connections in violation of these terms of use.

Sports channel content may not be displayed at events or situations where an entrance fee or a similar participation fee is charged to attendees.

The Customer is not allowed to create any physical or digital copies or recordings of the content available in the Service using any technique. The Customer is also not permitted to remove any content included in the Service.

Viihdeväylä has the right to monitor that no other content or services are used within the Customer’s Feelment Service other than what the Customer has legally acquired and subscribed to through their service license, unless otherwise agreed upon by the Parties.

Viihdeväylä has the right to remove any external content and material from the Feelment Service that is not covered by the service license. Viihdeväylä may take such actions without prior notice. Additionally, Viihdeväylä has the right to take legal action if necessary to remove unauthorized content from the application used by the Customer.

The Customer has a general obligation to ensure that their customer information is kept up to date at all times.

4. Technical requirements for the customer's operating environment

The service user must obtain a sufficiently fast internet or broadband connection to use the Service efficiently. It is highly recommended to use at least a fourth-generation (4G) mobile broadband connection.

For sports channel content services, a broadband connection with a minimum download speed of 10 megabits per second per sports channel is required. If the Customer uses a slower connection, Viihdeväylä assumes no responsibility for the quality and functionality of the Service.

The Feelment Service Customer acknowledges and understands the scope and limitations of the internet and broadband network. Therefore, Viihdeväylä is not responsible for any possible service disruptions caused by telecommunication issues or for temporary or permanent unavailability of the Feelment Service due to obstacles, interruptions, or failures in the telecommunications network.

The Feelment Service Customer also explicitly agrees to ensure that any external software and/or hardware they use do not contain viruses, malware, or other harmful components that could affect the security and functionality of the Feelment Service—whether for the Customer, other users, or the service provider Viihdeväylä. The Customer is liable for any financial or physical damages caused by such external software and/or hardware to Viihdeväylä if the aforementioned diligence obligation has been neglected. This liability covers both direct and indirect damages.

5. Device service

As one of the service options, the Customer may also acquire a Device Service. The Device Service includes a computer or tablet tailored to the Customer’s needs, along with the necessary connection cables (collectively referred to as "equipment"). Viihdeväylä is responsible for the maintenance of the Device Service and repairs due to normal wear and tear. Ownership of the equipment remains with Viihdeväylä at all times. By subscribing to the Device Service from Viihdeväylä Oy, the Customer grants Viihdeväylä Oy unattended access to the device via the TeamViewer remote access software.

The equipment can be replaced with a different type if the usage needs change. The Customer is responsible for ensuring that the provided device is used exclusively for the Feelment Service and that no other software or devices are installed without Viihdeväylä’s written consent. The Feelment Service Customer also explicitly agrees to ensure that the equipment does not contain viruses, malware, or other harmful functions that could impact the usability of the Feelment Service for the Customer, other users, or the service provider Viihdeväylä.

The Customer is responsible for damages to the equipment caused by external factors, such as fire, burglary, electrical faults, or theft.

If the device becomes defective, Viihdeväylä will provide a replacement device by mail free of charge. The Customer agrees to return the faulty device to Viihdeväylä’s Pello office within seven (7) days. A return shipping label will be included with the replacement device. The device exchange and shipping costs are free for the Customer. If the device is not returned within seven (7) days, Viihdeväylä has the right to charge the monthly rental fee for the Device Service until the device is returned.

If the returned device is found to be free of defects, Viihdeväylä has the right to charge a fee of €100 + VAT for an unnecessary exchange (cost estimate as of 06/2023).

6. Responsibilities and Liability for Damages

Viihdeväylä is not liable for any indirect damages that may be incurred by the Customer. Viihdeväylä is not responsible or liable for compensation to the Customer for any malfunction of the Service, service interruptions, inability to use the Service, errors or deficiencies in the Service, or any damages resulting from the termination of the Service or any part thereof. Viihdeväylä is also not responsible for any malfunctions or disruptions affecting the Customer’s own devices or software.

Viihdeväylä is responsible for the content it produces within the Service. However, Viihdeväylä is not responsible for the content provided by third-party content producers or suppliers, nor for its accuracy.

Viihdeväylä's liability for all damages is always limited to the total subscription fee paid by the Customer for the use of the Service for one (1) month. Claims for compensation must be made in a detailed and written format to Viihdeväylä within one month from the moment the Customer detected or should have detected the reason for the compensation claim.

7. Customer service and technical support

Viihdeväylä provides customer support for billing, purchasing, managing, and terminating services on weekdays from 9:00 AM to 4:00 PM. Customer service can be reached by phone at 029 1234 121 or by email at info@feelment.com. Additionally, the Customer can manage their services via their personal Feelment account.

Technical support is available via phone and remote access software every day of the year from 9:00 AM to 11:00 PM. Technical support can be reached at 029 1234 122 or via email at tuki@feelment.com. Email support requests will be answered on weekdays between 9:00 AM and 4:00 PM.

In addition, we provide a support website at help.feelment.com to assist customers.

Viihdeväylä will always inform the Customer in advance of any changes to customer service contact details.

Customer service aims to respond to requests immediately during service hours. Outside of these hours, Viihdeväylä will make every effort to respond within a reasonable time but cannot guarantee that requests will be handled within the Customer's expected timeframe or that the response will fully meet the Customer's satisfaction.

8. Advertising

Viihdeväylä has the right to place advertisements within the Feelment application and service, across all offered services and their components. These advertisements may include both Viihdeväylä’s own ads and third-party advertisements.

The Customer may also purchase a separate advertising service within the Feelment platform, allowing businesses or entrepreneurs to advertise within their own organization (e.g., multiple restaurants owned by the same restaurateur). In this case, the advertiser (Customer) is responsible for ensuring that any individual advertisement (commercial communication) distributed and displayed through the Feelment Service does not infringe upon the copyright, trademarks, or other rights of any related work, copy, or performance, nor violate mandatory advertising laws. The Customer is also responsible for ensuring that all necessary permissions for displaying the advertisement are in place.

Individual advertisements must not violate good marketing practices or consumer protection laws. Advertising must also comply with any specific legislation and regulations related to the advertised product.

Viihdeväylä reserves the right to decide, on a case-by-case basis, whether a particular advertisement will be displayed in the Service. Advertisements distributed and displayed through the Feelment Service must be clearly identifiable as advertisements, and the advertiser's name must be visible in the advertisement.

9. Payment terms

Subscription fees for using the Service are primarily paid through the online store using Visa, Visa Debit, Visa Electron, MasterCard, and Debit MasterCard. The online store utilizes Verified by Visa and MasterCard SecureCode authentication services. Payments are processed by Stripe, which transfers the Customer's payment directly to Viihdeväylä. All card payments are made securely through a protected payment form, and payment card details are not stored in the online store’s systems.

Viihdeväylä's guarantees regarding payment security are the same as those provided by the respective payment service providers to Viihdeväylä.

As an alternative to online payment, the Customer may enter into a verbal invoicing agreement with Viihdeväylä. Viihdeväylä reserves the right to approve such agreements on a case-by-case basis. Viihdeväylä has the full right to check the Customer's creditworthiness using generally available credit services. Any record of payment default in the Customer’s credit history will automatically disqualify them from obtaining an invoicing agreement.

Viihdeväylä has the right to switch an invoicing Customer’s payment method to card payment or another payment method assigned to the Customer. Viihdeväylä also has the right to transfer or sell overdue claims from the Customer to an external party for collection purposes.

10. Service trial use

The Customer has the option to activate Services for trial use for periods offered by Viihdeväylä. During the trial period, certain features of the Service may be subject to limitations imposed by Viihdeväylä, and the content of the service may not necessarily be available in its full scope. Activating a trial period does not automatically bind the Customer to subscribe to the service after the trial period ends.

11. Copyright and public use

The use of the Feelment service for public performances or for non-public use within a large closed group always requires the Customer to enter into a separate performance compensation agreement, obtain the necessary permissions, and pay copyright fees for music and recorded music to Teosto and Gramex. More detailed information can be obtained from GT Musiikkiluvat, which represents Teosto and Gramex. Otherwise, the Feelment service is licensed as a legal service provider for commercial use of music, karaoke, and TV programs. Additionally, Feelment offers a so-called royalty-free music service, which completely exempts the Customer from paying performance fees to Teosto and Gramex. In this case, the music copyrights are already directly licensed.

12. Content and possible restrictions and actions related to it

The karaoke and music content, as well as sports channel content offered through the Feelment service, are based on valid licensing agreements between Viihdeväylä and rights holders, and therefore, the content of the services may change. Viihdeväylä cannot guarantee the availability of any specific song (musical composition/recording) used in karaoke or music services, nor any particular artist's or band's performance or sports content within the Feelment service selection.

Viihdeväylä also cannot guarantee that a particular song (composition/recording) or its performance, or any sports content, will remain available in the Feelment service indefinitely. Viihdeväylä is not liable for any damages resulting from the possible removal of content or parts of the selection from the Feelment service if such removal is due to the actions or demands of various rights holders and content producers, or the availability of content at any given time.

The general structure of the Feelment service, its different parts, and its content—including, for example, logos, domain names, musical compositions and related audiovisual works, images, texts, title and display names, and names of compositions, karaoke works, recordings, performances, performers, and rightsholders, all also in metadata format—are the property of Viihdeväylä and its licensors.

These aforementioned products, elements, features, and rights are protected by various intellectual property rights, particularly copyrights, trademark rights, or other ownership-protecting legislation. These products, elements, features, and rights may only be used in accordance with the terms governing the use of the Feelment service.

Viihdeväylä primarily acquires various content and rights from external rights holders or their representatives. Therefore, Viihdeväylä is itself obligated to report to rights holders or their representatives regarding the content used in the service and the extent of its use, in various ways, including by location and Customer-specific data when necessary. The purpose of this reporting is to ensure that compensation payments are as accurately allocated as possible to the rightsholders of the content used in the service.

Viihdeväylä also has the right to use and create various statistics, analyses, and reports from the service and Customer usage data for its own business purposes, such as different top charts and weekly lists regarding content usage.

13. Third party applications and services

The Feelment service may include third-party applications and content services or otherwise utilize them in service production. The use of such third-party applications and services may be subject to their own additional terms or policies. Therefore, Viihdeväylä does not guarantee nor is it legally responsible for ensuring that these third-party applications, devices, and services are always fully available and compatible with the Feelment service in general. Below are special terms related to certain external service providers. These specific terms apply to sports channel offerings, content, and usage terms (Ruutu+, MTV Sports, Viaplay).

14. Content protection

The Feelment service Customer acknowledges and accepts that the karaoke, audio, visual, and other possible recordings and program content provided through the service are protected by various technical measures developed and implemented by Viihdeväylä to prevent or restrict unauthorized or otherwise non-compliant use of the content.

The Customer agrees not to bypass or disable these technical protection measures. Protection methods may also include so-called fingerprints or digital watermarks, allowing the usage of content to be tracked down to individual works and performances and linked to a specific Customer. The purpose of these protection measures is to prevent misuse.

The Customer is responsible in all cases for ensuring that the content available in the Feelment service (particularly karaoke, audio, or visual recordings) is not altered or modified in any way by the Customer or any third party. Any modification or alteration of the Feelment service content or its functionalities is expressly prohibited, particularly through the use of artificial intelligence applications or AI-related functions.

The Customer is specifically responsible for ensuring that content within the Customer's acquired service (especially karaoke, audio, or visual recordings) is not transferred, used, or exploited in any way as source material for any artificial intelligence application or AI-related function.

15. Feelment application and software

The technical applications, software, and functionalities used in the implementation of the service are the property of either Viihdeväylä Oy or third parties and are protected by laws safeguarding copyrights, patents, and trademarks, among others. Any violation of these rights or misuse of applications and software will be considered a breach of these terms of use.

16. Transfer of usage rights

The Customer cannot transfer the usage rights purchased for the Feelment service to a third party. The Feelment service Customer is responsible for the secure storage and confidentiality of their login credentials and agrees not to share them with any parties who have not agreed to the Feelment service terms of use.

If the Customer loses their login credentials or if an unauthorized third party gains access to them, the Customer must immediately notify Viihdeväylä.

However, the Customer is entitled to transfer the usage rights of the Feelment service in cases where the transfer is part of a business transfer, and the usage rights constitute an essential part of the transferred business. In such cases, the recipient of the transferred usage rights must also be the new owner or holder of the transferred business.

Even in such cases, Viihdeväylä has the right to assess the creditworthiness of the new holder of the usage rights and determine the applicable payment method and terms (see Payment Terms above for more details).

17. Pricing of Feelment services

The prices of the services are stated in a separate price list. The applicable VAT will always be added to the listed prices.

The pricing of certain services may be based on the number of customer seats. Customer seats are primarily determined by the number specified in the Customer’s alcohol license. If, for example, a TV broadcast is presented in a strictly limited area (e.g., a private room, sauna, VIP area, or another private viewing space), the number of customer seats may be subject to an exception. Customers can apply for an exception by submitting a floor plan and a written justification to our customer service at info@feelment.com.

The number of declared viewing locations is subject to annual random inspections, and by accepting these terms of use, the Customer agrees that Viihdeväylä or a designated third party may conduct such an inspection.

If an inspection reveals, or Viihdeväylä otherwise becomes aware, that the number of customer seats has been incorrectly reported, Viihdeväylä has the right under this agreement to charge the Customer twice the difference between the reported and verified number of customer seats. This compensation will be calculated retroactively from the first agreement made.

Viihdeväylä is not responsible for connection and telecommunication costs (such as Internet/broadband) associated with using the Feelment service. These costs must always be covered in full by the Customer.

18. Viihdeväylä's right to suspend and/or cancel the service

Viihdeväylä has the right to immediately suspend the Customer’s usage rights for the Feelment service or cancel the Customer’s subscription without prior notice or compensation. This does not limit Viihdeväylä’s right to seek damages from the Customer if the Feelment service Customer:

Fails to comply with the terms of use defined in this agreement, particularly if they:
- Do not properly respect (or infringe upon) the intellectual property rights of Viihdeväylä, content rights holders, or owners of the applications used to provide the service.
- Fail to obtain the necessary copyright licenses for public performances of musical works (including Karaoke recordings) or fail to pay the statutory fees for the public performance of sound recordings.
- Bypass, attempt to bypass, or remove Viihdeväylä’s technical protection measures, or create unauthorized recordings or copies of service content.
- Provide service content to AI applications or AI functionalities, or modify/alter service content.
- Use or attempt to use multiple connections simultaneously under a single subscription in violation of the terms of use.
- Use the service at a different location than the one reported to Viihdeväylä.
- Provide false or misleading information when subscribing to the Feelment service.
- Cause security issues for the service due to actions that violate the terms of use, affecting themselves, another Customer, or Viihdeväylä as the service provider.
- Fail to pay the subscription fee in full or in part.

In the above cases, Viihdeväylä has the right to suspend the Customer’s usage rights immediately upon discovering the reason for suspension without prior notice.

If the subscription fee is not paid in full or in part, Viihdeväylä may suspend the Customer’s usage rights immediately on the day following the due date of the unpaid subscription fee, without prior notice.

19. Complaints

The Customer must submit a complaint to Viihdeväylä regarding any defect or deficiency in the service that falls under Viihdeväylä’s responsibility. The Customer must present the complaint to Viihdeväylä within seven (7) days from the moment the issue was detected or should have been detected (for example, a technical failure in the equipment that prevents the device and, consequently, the Service from functioning).

20. Changes to the Service, Pricing, and These Terms of Use, and Service Inaccessibility

We use our best expertise and exercise reasonable diligence to keep the Feelment service operational and to provide a pleasant user experience. However, our services and their availability may change from time to time.

Viihdeväylä reserves the right to modify and update the content of the Service, remove parts of the Service, and discontinue maintenance of the Service, either partially or entirely. Viihdeväylä also reserves the right to amend these terms of use.

Viihdeväylä has the right to change the subscription prices of the Feelment service periodically. Any price changes and significant service modifications will always be communicated to the Customer in advance. Price changes will take effect on the announced date but not before the expiration of any prepaid subscription period. In practice, price changes may be based on general changes in the cost of living and wage levels or on pricing adjustments made by external content providers. Any increase in the VAT rate will be automatically and immediately reflected in the Feelment service prices.

If the Customer does not accept the price changes announced by Viihdeväylä, they may cancel their subscription. The cancellation will take effect at the end of the prepaid subscription period. If the Customer does not cancel their subscription, the revised terms will come into effect one (1) month after the notification of the changes has been sent to the email address provided by the Customer.

Viihdeväylä has the right to suspend the Customer’s access to the Service or otherwise interrupt the provision of the Service without liability for compensation if necessary, for example, for network or service development or modification, for troubleshooting and fixing defects, for ensuring telecommunications security, or for maintenance or service work required by law, regulatory orders, or similar reasons.

Viihdeväylä has the right to temporarily suspend the use of the Feelment service without prior notice or compensation if such action is necessary to perform essential maintenance tasks or to ensure the continuity of the Feelment service. Any service interruptions will be communicated promptly via customer notifications by email. Viihdeväylä also has the right to make any changes and improvements to the Feelment service that it deems necessary. However, Viihdeväylä guarantees that such changes will not affect the quality of the Feelment service or significantly alter its features.

If the Customer violates applicable laws or infringes the rights of third parties, particularly intellectual property rights such as copyrights, Viihdeväylä has the right to provide relevant identification information about the violator to the competent authority (courts, administrative authorities, or police) or to a copyright holder’s representative responsible for monitoring rights violations.

Unless the Customer presents counter-evidence, communication records, orders, confirmations, and payments stored with reasonable security measures in Viihdeväylä’s or its partners’ information systems will be considered evidence of communication between Viihdeväylä and the Customer. These records and transactions will be regarded as valid proof of agreements between the Customer and Viihdeväylä unless the Customer can provide reliable counter-evidence.

21. Disputes

Any disputes will primarily be resolved amicably through negotiations between the parties. Disputes arising from this agreement will be finally settled through arbitration in accordance with the Expedited Arbitration Rules of the Finland Chamber of Commerce.

However, at the request of a party, the Arbitration Institute of the Finland Chamber of Commerce may decide that the dispute will be resolved under the regular Arbitration Rules of the Finland Chamber of Commerce instead of the expedited procedure if it deems this appropriate, taking into account the value of the dispute, the complexity of the case, and other relevant factors.

The arbitration proceedings will take place in the city of Helsinki, Finland, and the language of the arbitration will be Finnish. Finnish law will govern the agreement and its interpretation.

If the Customer is classified as a consumer, disputes arising from the agreement will be resolved in the district court of the Customer’s place of residence.

Notwithstanding the above, Viihdeväylä always has the right to collect undisputed receivables in the district court of the Customer’s domicile.

22. Miscellaneous

Viihdeväylä has the right to transfer its Feelment service and any related rights, obligations, and receivables to a third party (for example, in the event of a business transfer or sale) or to assign all contractual receivables to a financing company, debt collection agency, or other third party without the Customer’s consent.

Viihdeväylä has the right to use external third parties to fulfill its service obligations. These third parties will be considered equivalent to Viihdeväylä in terms of the rights and obligations set forth in these terms of use.

23. Privacy and Data Security Policy

The most up-to-date privacy policy can be found at: https://www.feelment.com/en/privacy-policy

Feelment® -terms of use