Pausing or cancelling Feelment services

With the exception of MTV Sports and Viaplay channel packages (fixed 12-month agreements), Feelment services are provided on a rolling monthly basis with a one-month notice period. Our background music and karaoke services can be paused and restarted as needed, for example based on seasonal demand.

When you end a subscription, the service remains active until the end of the current billing period. You can pause or cancel your subscriptions through My Feelment or by contacting us at +358 29 1234 123 (weekdays 9:00 AM to 4:00 PM).

How to Pause or Cancel Services in My Feelment

Please note: To pause or cancel subscriptions, you must sign in to My Feelment using an account with Administrator or Purchasing permissions. You can learn more about user roles and permissions here.

1. Go to my.feelment.com and sign in.
2. Click Manage Subscriptions from the main menu.
3. Click Manage Subscriptions for the location and service area you want to pause or cancel.
4. Click End Subscription next to the service you want to stop.
5. If you want to permanently terminate the agreement, select Permanently. If you intend to use the service again later, select Continue Later.
6. Confirm by clicking End Subscription.
7. If you wish to reactivate the service later, click Subscribe next to the service.